What Air Tickets say, what Airline Luggage can take, have you been treated differently? August 29, 2008
Posted by dodo in : Air Tickets, Airlines, Tickets, Travel Gear, Travelling Bag , trackbackThe limitations of the airline company (carrier) in respect of passengers and their luggage. Few airline travellers realise that the carrier does not guarantee the transportation of passengers or their luggage when selling them an air ticket. In fact there is no obligation on the part of the airline carrier to transport a ticket holder or his/her luggage at all. This will serve to provide you with a little background on the conditions surrounding the sale and use of your air ticket.
Each airline carrier has its own terms and conditions of sale or contract printed on the airline ticket issued, but of course few people ever read the fine airline print. Here then in bold print are a few of those limitations that you should be aware of.
First of all, it is important to understand that apart from the airline carrier’s own terms of contract, other general conditions of airline carriage as agreed to by the Warsaw Convention, with amendments, are applicable. Any airlinecarrier or its agents should be able to provide you with a copy of this treaty upon request. Remember that if your airline journey involves an ultimate destination or stop in a country other than the country from which you have departed, the conditions of the Warsaw Convention may well be applicable.
Air Tickets
If your air ticket becomes mutilated, or is altered by anyone other than the airline carrier or its agents, it may automatically be cancelled, without any further obligation on the part of the carrier. Lost or stolen tickets may or may not have been used by someone else illegally. Either way there is no recourse to the airline carrier.
No carrier will guarantee a particular seat on an airline. In fact, an airline passenger agrees to accept the seat allocated in the class of service for which the airline ticket has been issued. A passenger making a reservation and thereafter failing to occupy the seat could be charged a service fee in accordance with the airline carrier’s regulations. Arriving at the airport too late to clear customs, security and airline ticket control, or not being in possession of the correct documentation could result in cancellation of the booking as well. The airline will probably not be delayed for you, unfortunately.
An airline passenger breaking his/her journey for more than 72 hours at any point on the route, must confirm his/her intention of using the onward or airline return reservation by informing the airline office at least 72 hours beforehand. Failure to do this could result in cancellation.
In order to minimise the effect of “NO SHOWS” and to facilitate the use of these seats by other airline passengers, who would otherwise not be able to travel on a chosen flight, the carrier is allowed to overbook flights. While the airline carrier will make every effort to provide a seat for which a confirmed reservation exists, seat availability is not absolutely guaranteed. In those countries where “denied boarding compensation” exists, the airline carrier only compensates the passenger who has confirmed his/her reservation and cannot be accommodated on the flight.
Finally, your air ticket is not transferable. Only the person whose name appears as airline passenger on the ticket may use it. The airline carrier may, in the interests of developing good customer relations or further business, at its SOLE DISCRETION, allow concessions. In negotiating with an airline company for concessions, you will generally find them understanding and obliging if you remain courteous. Remember that any of the delinquencies mentioned above entitle them to cancel your airline ticket immediately.
The Airline Passengers
The airline company may refuse the carriage of any passenger or his/her luggage for reasons of safety, IF:
1. Such airline action is necessary to comply with relevant laws, regulations or orders of any state or country to be flown from, into or over.
2. The conduct, age, mental or physical state of the airline passenger is of such a nature as to:
- Require special airline assistance or
- cause discomfort or make himself/herself objectionable to other airline passengers or
- involve any hazard or risk to himself/herself or to other airline persons or to property or
- such action is necessary because the airline passenger has failed to observe the instructions of the carrier or
- the passenger refuses to submit to a security airline check or
- the airline fare or any charges or taxes have not been paid, or credit arrangements have not been complied with or
- the airline passenger does not appear to be properly documented or
- the airline passenger may seek to enter a country through which he/she is in transit or
- the airline passenger destroys his/her documents during flight or
- the airline passenger will not surrender travel documentation to be held by flight crew against receipt when so requested by a carrier to do so, or when
- “THE TICKET PRESENTED BY THE PASSENGER” has been unlawfully acquired, or has been purchased from an entity other than the issuing carrier or its authorised airline agent or
- it has been reported as being lost or stolen or
- It is a counterfeit airline ticket or
- any flight coupon has been altered by anyone other than the airline carrier or its authorised agent, or has been mutilated or
- the person presenting the airline ticket cannot prove that he or she is the person whose name appears in the “Name of Passenger” box.
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